With innovation and technology all around us, startups have grown and evolved more than other business forms. Startups are all about adopting and implementing new technologies and methodologies for the business world as well as the betterment of society in general.
Startups are highly advanced and versatile, but at the same time, they are the most prone to any fallback or drawback. Any shortcoming in their communication, service, or technology has the potential to take them down instantly.
Hence, it is imperative that startups follow a proper business plan and accommodate smart technologies that have a minimum scope of failure and require an acceptable amount of funds.
Toll free numbers (also known as free phone numbers) are smart communication elements that help any business boost their image and retain their customers efficiently and productively. Toll free numbers, by definition, are numbers that are free of cost to call on the customers’ side. Businesses that use a toll free number pay for the customer calls.
In other words, toll free numbers are numbers that help your customers contact you without any cost. They enable more customers to connect and do business with you.
The most crucial feature of toll free numbers is the fact that they are free of cost to customers. However, toll free numbers are also constructive because they come with all the advanced communication features and helps customers connect with businesses better.
Toll free numbers use technologies like IVR, different types of dialers, ACD (Automatic Call Distribution), and ring groups (simultaneously ringing more than one phone). These technologies ensure that no call from a customer is missed and every call is routed to the desired destination.
Startups can leverage toll free numbers for significant success as they help these small businesses look professional and give them a branding and marketing opportunity. Let’s take a look at the different benefits of having a toll free number for your startup.
1. Customer Retention And Customer Satisfaction:
Toll free numbers can help with customer retention as they give the customers a free means to connect with their business. The customers feel happy and more satisfied with the brand as now, the brand is solving their issues and problems with minimum effort.
Startups need loyal customers who will stick to their brand and advocate it. Toll free numbers help in connecting with these customers and retaining them for business, thereby improving customer retention and customer satisfaction levels.
2. Easy Setup And Transfer
Toll free numbers are the most accessible communication service to set up. Most service providers only need 2-3 steps to set up a toll free number for any business. It is also easy to transfer these free phone numbers and use them wherever your business goes.
Startups are looking for easy IT options that are scalable and can be moved according to their needs. These toll free numbers or freephone numbers provide just that – an intelligent communication channel with easy setup and transfer.
3. Marketing And Brand Awareness
Toll free numbers are an excellent means of marketing and brand awareness. With these numbers, your business can choose the number they want and advertise it according to the business needs.
It is also possible to select a vanity number with toll free numbers, for example, 1800-GET-ME-PIZZA. Vanity numbers are beneficial as they register in the customer’s mind easily and can prove to be a great brand awareness tool.
Startups in their initial stages are looking for any marketing or brand awareness opportunity. They want their target customers to know of them and create lasting brand awareness. Freephone numbers help in the marketing and brand awareness aspects of a startup without any additional cost or effort.
4. Help Keep Your Startup Professional
Toll free numbers appear professional and authentic. For example, if a business is set up in London and wants customers from around the world. He/she would not take up a local number as it would not be recognized internationally, and customers would not place their trust in it.
Whereas, if the number is an international toll free number, customers will believe that the business is authentic and dial that number putting their faith in the company.
Startups struggle with portraying their brand as professional enough to their customers, which is why it is essential that these startups adopt a number that fits their business and gives out a professional and international image. Toll free numbers enable this professional image even if the business is a two-person, locally managed business at that time.
5. Easy To Recall And Advertise
Like we mentioned earlier, toll free numbers are great for advertising, especially if you choose a number that somehow fits into your business. Along with being great advertising tools, these numbers are also easy to recall and can be registered in the mind of the customers very quickly.
For example, an 1800 number like 1800-1900-200 is both easy to remember and easy to promote.
Startups need a sense of customer awareness and are looking for something that their customers will remember. A toll free number can help them in enhancing their customer base and simplifying their advertisement efforts.
6. Cost Reduction
Toll free numbers are highly versatile and work on the pay as you go structure. They are easy to use and reduce the extra costs of setting up additional hardware. The monthly plans for toll free numbers start at a very minimal cost and give your customers the happiness of calling your business free of charge.
Startups have limited investment and are looking for things that will pay them back and prove to be the right investment. Toll free numbers do just that as customer satisfaction is the key to any business success.
A business can only be happy if the customers are happy. Toll free numbers ensure that your customers are delighted, reach you without any hesitation, and leave without any irritation.
7. Easy To Manage
Toll free numbers come with secure tracking mechanisms and extensive reporting. They help senior officials keep track of their agents and extract the maximum efficiency from them. These numbers can also be clubbed with IVR and ACD to ease the management further without any loopholes.
Startups have limited staff and want their management to be smooth and instant. Having a free phone number makes it easy for startups to manage and report all their communication activities. It also helps in analyzing and correcting the shortcomings that present themselves, if any.
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