Posts
How to Drive Customer Loyalty in a Call Center?
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Customer loyalty is a parameter that shows, how well the service…
How Mobility Can Improve Customer Service in Call Centers?
John was on his way to the office and he suddenly realized that…
Call Center Etiquette: Excellence Every Agent Must Possess
Fine etiquettes ensure long-term benefits in different walks…
Has Your Call Center Made the Switch to Softphones?
It's not easy to overcome an idea that comes with tremendous…
Are You Starting Your Own Virtual Call Center?
Well, if you get to know your customers betters then you bring…
The 5 Steps to Improve Your Call Quality Monitoring
How good the call made between a customer and your agent defines…
Why Is It the Time to Move Your Call Center to the Cloud?
Call Centers have become ingrained in literally all businesses…
4 Reasons Why Call Centers Should Use a Cloud-Based Auto Dialer
With so many technologies and services sprouting up these days,…