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5 Effective Ways to Build Rapport With Customers
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In a call center environment, the agent and customer communication…
5 Problems Faced by Call Center Managers
Call center environment is a tough place to survive if you have…
How to Minimize IVR Frustration
In the recent years, customers have become more aware about their…
5 Benefits of Toll Free Numbers For Your Business
The services that a business is providing should be clearly visible…
How to Drive Customer Loyalty in a Call Center?
Customer loyalty is a parameter that shows, how well the service…
How Mobility Can Improve Customer Service in Call Centers?
John was on his way to the office and he suddenly realized that…
6 Strategies To Drive Productivity In A Call Center
The productivity of a call center, in the literal sense, is using…
Top 5 Challenges for Contact Centers in 2016
Challenges occur when the path ahead is promising. Contact centers…
Call Center Management: 6 Tips To Build A Loyal Customer Base
In the challenging economic times, the existing customer base…