Call Center Solutions

Cloud Hosted Call Center Solutions Fit in
With Every Business Need

Make the Most out of Every Business Model that Needs a Customer-Agent Connection

Cloud has taken the call center industry to a completely new level and, it has brought in several innovations that have made it possible to tap the full potential of customer service with the help of cloud-hosted call centers. The inbound, outbound and blended call center complete the whole picture of cloud-based call centers with their unique features and benefits.

However, it completely depends on the scheme of the business to decide a particular type of call center. You may need an outbound call center to outreach your customers effectively, whereas inbound call center helps you in handling the call volume. Blended call center is a very good option to make the outbound and inbound operations together to make a steady connection with the customers.

The call center solutions from CallCenterHosting carry every option to make a complete communication platform for customers and agents.

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Types of Call Centers

Inbound call center receives the customer calls and routes them to the available agents without any delay. It is a receiving end to the customer calls.
Outbound call centers work for outreaching customers. They can make bulk calls simultaneously and route the connected calls to the available agents.
Blended call centers include both inbound and outbound operations together and make sure that you don’t miss out on any promising customer connection.
Virtual call centers work well beyond the limitations of traditional hardware and you can run a full-fledged call center without any infrastructure.

Why Switch to Cloud Hosted Call Center?

Gone are the days when call centers worked as only one-way channel to connect with the customers. With the arrival of cloud technology, the call centers have transformed and have become an aid for the agents to deliver the best possible solution to the customers. The cloud-hosted call centers come with such features that make it highly customer-centric and result-oriented. There are various reasons to go for the cloud-hosted call centers, and these reasons make the cloud migration of call centers a logical option today.

Cost

Cloud-hosted call center solutions are affordable, and they work on ‘pay as you go’ model. No need to develop an infrastructure.

Scalability

You can easily upscale your call center as per your needs, and it doesn’t cost any extra money or substantial efforts.

Extensive Reporting

You can track and manage every single activity related to the call center process with the help of statistical results.

Better Customer Experience

The features that come with cloud-hosted call centers help improve the customer experience in every way possible.

Customer Information

Call center dialers easily integrate with the CRM and customer information gets updated continuously in the data base.

Automatic Updates

The call center solutions update themselves on their own and make sure that users get the latest and safest interface to work.

High Security

Cloud technology takes essential security measures to ensure the data remains safe from any kind of security breach.

Easy Deployment

The deployment of cloud-hosted call centers is very easy, and our experts help you throughout the installation.

Remote Agents

Remote agents help in overcoming the limitations related to demographics and language. Cloud-hosted call centers support remote agents effortlessly.

Some Questions You Should Ask, Some Answers You Should Know

Cloud has made it a lot easier to set up a call center and before going for a cloud hosted call, everyone should ask these questions. We are answering these questions on our behalf.

Question :
What are the security measures these data centers take for the safekeeping of your data?
Answer :
CallCenterHosting hosts its solutions on data centers that use ASA Standard. Firewall, Anti-DDoS protection, Intrusion Detection System (IDS) and Anti Virus.
Question :
What are the after-sales services given to the customers?
Answer :
CallCenterHosting provides after-sales service support to its customers all over.
Question :
How long does it take to set up different call center solutions?
Answer :
Call center solutions are easy to deploy. However, it may take from one hour to one day depending on the solution, our experts help in installation process.
Question :
Where are the data centers located?
Answer:
They are located in four locations, Beauharnois(Canada), London (United Kingdom), Frankfurt (Germany), Paris (France)
Question :
Does CallCenterHosting provide 24x7 support?
Answer :
Yes, CallCenterHosting provides 24x7 pre-sale and post-sale support to its customers and customers can contact our solution experts anytime for the best possible solution they are looking.
Question :
How old is the service provider in the industry?
Answer :
CallCenterHosting has an industry experience of more than a decade. CallCenterHosting has a long list of loyal clientele, and we believe in lasting relationships with customers than doing just business with them.
Question :
Can the customer customise the soution any time?
Answer :
Customers can customise the call center solution as per their needs. Some of the customisation can be done at customers’ end and some may need the consultation of our experts.
Question :
Do I need any training to use the dashboard?
Answer :
No, there is no need for training to use the dashboard because it has been designed as very user-friendly and anyone with a basic knowledge of computer operations can use it and get expertise with time and continuous usage.
Question :
How can I update the software and ensure security?
Answer :
You don’t need to put any effort to update the software as it updates on its own via Internet. It ensures that you are using the most updated software that makes it more unlikely to be prone to any kind of security threat.

Why Choose Us ?

  • Automatic Workflow

    Dialers are programmed and designed to work automatically, and they also help in making the most out of the available resources with much lesser efforts needed.

  • 24x7 Support

    Our solution experts make sure that every customer query should have an immediate and appropriate solution. That too 24x7.

  • Competitive Pricing

    Our dialer solutions are very economical in the contemporary scenario of the market. You can always discuss about the plan with our solution expert.

  • User-Friendly Dashboard

    The dialer dashboard is so user-friendly that you don’t need special training to operate them. You can also customize your dialer if need be.

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