Whitepaper

Explore these whitepapers to understand the
industry and stay informed on the cloud.

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Understanding Cloud Architecture And Its Need In Todays’ World

In today’s world cloud has been a continuous supporter of the innovations and technologies and it has been found that every business that is relying on the cloud has benefited in one or another. Understanding the cloud architecture calls for discussion about various aspects, but before that, it is necessary to understand all the challenges that are faced while developing a cloud infrastructure. This whitepaper includes all the relevant topics that are necessary to understand while developing a cloud architecture. It also includes explanation of some technical terms related to the cloud architecture.

Cloud Solutions: Transforming the Call Centers

Cloud has transformed the call centers to a large extent, and the role of this technology has become a lot more result-oriented and innovative with time. This whitepaper covers how cloud is changing the current call center scenario with meaningful transformations and by also giving some worthwhile answers to the challenges that were faced by traditional call centers. This whitepaper also includes analysis of various trends in the current call center environment and discusses how shifting to cloud can help businesses with a much better customer service.

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