Shift Your Business Seamlessly To Remote Working With Our Cloud-Based Communication
CallCenterHosting's cloud communication solutions offer the flexibility of shifting your business communication on cloud and enable remote working. Now experience an office like setup from your home and stay connected with your team anywhere, anytime.
Set Up Your Cloud Communications Solutions - In Minutes!
No hardware and no installation headache. Now smoothly shift your on-premise business to remote working with a few clicks. Get the call center software and onboard all your team members within a day.
- Instantly set up a smart IVR to guide your callers to the departments of their choice, that too, in a single try.
- Set customized schedules and confirm the availability of your reps to receive calls.
- Set up a virtual call center and bring all your users across the globe on a single page.
- Quickly assign extension numbers to team members to enable smooth in-house communication.
Ensure Complete Work From Home Productivity
CallCenterHosting offers collaborative advantages and lets you seamlessly connect with your agents. Assign and transfer the customer calls to the reps intelligently without missing a single chance of a conversion.
- Automatically sync call history and call activity with the CRM for more accessibility.
- Explore the benefits of phone forwarding by transferring the calls to your mobile phone.
- Reduce the chances of missing any incoming call with the help of desktop notifications, alerts, and reminders.
- Set up custom filtering to find out the exact customer interaction you are looking for.
Create A Virtual Collaborative Atmosphere & Communicate
Don't let work from home hamper your team collaboration and discussion. Communicate all the necessary customer details and bridge the office gap with virtual call center solutions.
- Ease the process of customer follow up by sharing and syncing the contacts with your team.
- Route calls to the teams grouped by location, language, skill, using the Ring Group functionality.
- Ensure customer flexibility by providing them with the call queuing and queue callback options.
- Interact your call center reps via call conferencing to discuss essential strategies.
Manage Complete Call Center Operations From The Comfort Of Your Home
It is essential to ensure the safety of all your employees in this coronavirus pandemic. Let your reps carry out all their call center operations from a safer place without compromising on customer connections.
- Get access to the agent's comprehensive and real-time reports and keep track of your call center metrics.
- Remotely monitor agent performance in addition to getting complete activity logs (calls, notes, dispositions).
- Enable integration with everyday tools, software, and APIs.
- Monitor, whisper, and barge in the ongoing calls to efficiently convert the leads.
We Are Here For You
The entire world is facing the severe consequences of the Coronavirus outbreak. And, it has become difficult but, at the same time, necessary to maintain business continuity.
CallCenterHosting, being a concerned and responsible VoIP service provider, ensures to maintain customer connections. We are always looking forward to doing our bit, and in these times of situational crisis, we have come up with an offer for our dear customers.
CallCenterHosting is providing a special offer of Free* Dialer Hosting for 15 days to any business from any industry. There are No Questions Asked and Without Any Contractual Obligations.
If you are in need of a Contact Center / Dialer Software, which will enable you for work-from-home, CallCenterHosting will help you in the same.
Why Choose Us ?
Our cloud-hosted solutions are completely customizable. You can scale the features according to your work from home requirements.
We ensure that all your queries get answered 24*7. Reach out to our support team in case of any query.
To cope up with the current situation, we are offering affordable pricing options and discounts for our newly registered users.
Our agent dashboard offers all the features that you need. Explore the benefits of an interactive and user-friendly dashboard.
Frequently Asked Question
How to set up a remote contact center?
You can set up your remote contact center in two ways
New Call Center Setup: Opt for a cloud-hosted call center software with minimum requirements of a laptop, headset, and internet connection. Install your virtual call center within a few minutes.
Move From On-Premise To Cloud Hosted Setup: Shift from an on-premise setup to cloud by creating a VPN access.
Are there any fixed hours of customer support during remote work?
CallCenterHosting is available for 24*7 customer support. You can reach out to us anytime for your issues.
What are the features of a hosted dialer that can be availed?
Our hosted dialer comes embedded with tons of useful features. Some of them are-
Interactive Agent Dashboard
Ring Groups and Ring Strategies
Extensive Reports and Analytics
Call Scheduling and Alerts
Who can avail of these benefits of this new offer?
This offer is exclusively for new users. If you are a newly registered user of CallCenterHosting, then you can enjoy the benefits of our new offer.