It depends on the call volume and people in the UK will bear local call charges only
Integrate IVR with your UK virtual number. The IVR provides self-service options and can help guide the customer to the right department for a solution.
Make an international call at the same rate as the local one. A great aid if your organisation is spread across different countries.
Call Routing Options
With extensive call routing options at your disposal, you can route the calls to the correct extension and that too without any delay.
Get detailed reports about the calls on the portal itself. The reports can help you find areas that need improvement, plan for the future, among other things.
The UK virtual number comes with the call block feature. It allows you to filter out calls from specific area or region. Custom Voiceail With a virtual number, you can set a customisable voice mail, so whenever you miss out on a call, you get a voicemail.
Place your caller in queues when your employees can’t take calls. This features plays a message or music or both, while caller waits in the queue, assigning them to next available agent.
The virtual number allows you to never miss a call by allowing you to set forwarding options to another number.
UK virtual number comes with conference, for times when your organization requires you to connect to multiple parties on the same call.
Why Should Consider Getting a UK Virtual Number?
Getting a virtual number requires minimal or no investment in infrastructure or workforce. The hardware currently used apart from new IP phones, would work fine, which your current staff can easily manage through the portal.
The virtual number comes with numerous feature like IVR, CRM integration and more, that can help you offer better service to your customer.
Improved Customer Service
The virtual number can be assigned as a front for multiple lines and can be used as a toll free number to allow your customers to connect with your business.
Using a virtual number creates goodwill in the market as customer service gets a better, and a positive image for your business is created among customer.
The virtual number helps in increasing productivity and retention of customers with minimal investment, driving the profits substantially.
You do not require any investment in hardware or staff, and with plans that can be customised as per your needs, you will be saving a good amount of money.
Business Friendly Service
The virtual number comes with a feature that suits business of all sizes and all industries. The service package can tailor-made to suit your budget.
Easy to Manage
The virtual number features, the lines assigned to it, and other things can be easily managed through a simple portal.
Why Choose CallCenterHosting?
Keep Your Number
When you shift your office to a new place, you can still keep the old number to ensure that your customer face no hiccups when it comes to contacting you.
Our plans are fully customizable. So, you can choose the services you want as per your needs and requirements.
Our easy-to-use portal helps you keep track of various activities in the call center. With detailed reports, you can easily gain better insight into different function.
All our services are hosted on secure data center with industry standard security measures in place to keep your data safe.