Preview Dialer helps you Review Your Customers before Outreaching them
Preview dialer is an automatic dialer with an ability to make agents aware of the customer information just before dialing the number. So, an agent gets to see some key information about the customer before the dialer place the call.
Based on of information popped up, the agent gets an option to either skip the number or allow the dialer to dial it. This methodology of outreaching customers saves a lot of agent time and makes the outbound calling process more result oriented.
In addition to this, the agents also get time to be fully prepared with the essential customer information to help customers with the most accurate solution. Preview dialer is useful outbound tool because it helps your agents to communicate with customers with to the point insights.