VoIP Brings Several Cutting-Edge Features With Futuristic Technology
Most of the Companies are Relying on Business VoIP for Better Results
The traditional ways of communication are not capable of facing contemporary challenges. To overcome this, VoIP has come up with many solutions that encounter these challenges efficiently with powerful results. VoIP enables the user to leverage the power of the internet-based calling, which is economical, scalable, and very user-friendly.
At CallCenterHosting, we provide VoIP based solutions that are result-oriented according to the industry needs. Additionally, our VoIP solutions are designed as per the business needs to make the most out of the available resources in lesser efforts.
At CallCenterHosting, we provide VoIP based solutions that are result-oriented according to the industry needs. Additionally, our VoIP solutions are designed as per the business needs to make the most out of the available resources in lesser efforts.
What Is VoIP?
VoIP stands for Voice over Internet Protocol that brings the flexibility of making or receiving phone calls over the internet. It becomes possible with a set of protocols that enable the internet to make calls just like a regular phone or PSTN. But it stands way ahead of the traditional telephony because of the flexibility and mobility it brings along. So, with the help of VoIP, if a device can access the internet, it can also make or receive calls.
Our VoIP Solutions
Wholesale VoIP
CallCenterHosting provides Wholesale VoIP termination service, where we route the calls to the final recipient, who can be located in different locations. We sell our services to every type of business and ensure that the call termination process stays very cost-effective for the clients. The calls can also be routed to the PSTN telephone network as well with equal ease. We provide the best call rates to terminate the calls at the intended destinations.
Cloud PBX
Cloud technology pushed away the traditional set up of the hardware-based PBX and made it much simpler and user-friendly in terms of installation and deploying a complete cloud-based PBX. We provide a full consultation to help you switch from the traditional PBX to the cloud PBX with the required number of extensions. Cloud PBX improves the overall communication experience by making it more seamless.
IVR
We, at CallCenterHosting, also provide self-service technologies such as an advanced customizable IVR system to improve business communications. The IVR can manage large call volumes by identifying, segmenting, and routing the calls. It allows the callers to select a digit on mobile phones, which directs them to an automated response. The IVR also transfers the customer calls to the designated departments upon pressing the right key.
Voice Broadcasting
Businesses need to connect with thousands of customers simultaneously. Thus, voice broadcasting serves as the perfect tool for sending bulk messages that too at cheaper costs. CallCenterHosting's voice broadcasting solution ensures that businesses are capable of reaching their target audience effectively. Our voice broadcast tool comes integrated with many other business solutions that makes your job of connecting with people easier.
Features That Make VoIP Based Calling Versatile
Call Analytics
VoIP based calling solution provides a detailed report about every ongoing call and helps in analyzing every statistic related to it.
Call Conference
It allows several team members to join the same call. Experts can connect on the call with the agents and provide them with the apt solution.
Bandwidth Utilization
You can view the information about bandwidth utilization to see data consumption. It can be synchronized with the existing needs.
Call Recording
VoIP based solution comes with a call recording feature, which helps in reviewing the previous conversations and then analyzing it accordingly.
Call Queue
The call queue feature helps in putting the subsequent calls on hold if the agents are busy. As soon as the agents are free, calls are transferred to them.
Call Routing Rules
You can also customize the call routing process as per the business needs. So you can set your routing properties according to the number of available agents.
Multiple Extensions
VoIP based calling also supports multiple extensions that further helps in routing the calls to the concerned department or respective agents.
Music on Hold
This feature is used to play a recording of music and speech when an inbound caller is placed on hold. It makes the hold time seem shorter. It can also convey some important messages to the person waiting over the call.
Administrator Panel
The administrator panel is very interactive that helps in configuring the system with the help of individual account information.
Why Should You Invest In VoIP-Based Communication Solutions?
Cost Effective
To make a call over the internet, all you need is a steady internet connection, a computer, and a headset, and that's why the communication solutions based on VoIP are highly cost-effective. You only need to pay for the data you use. Calling via the internet also makes the long-distance and international calls a lot cheaper.
Scalability
VoIP based solutions are highly scalable, and small, medium, or large businesses can easily deploy a solution as per their needs. VoIP solutions give you the autonomy of adding or reducing the number of users easily just by creating a login to access the server. The inbuilt VoIP solutions are highly scalable that carry the capability of scaling without much effort.
Flexibility
VoIP based solutions are very flexible in terms of utilizing technology as well as human resources. Because VoIP solutions are hardware-free and can be installed on any computer, they don't need specific devices. So, every handheld device or computer that supports the internet can help you communicate on the move. However, traditional communication set-ups need particular devices for specific solutions.
Portability
Calling through the VoIP is an easy task as once the handheld device is on the internet, it works independently of the location. So, you can take your device anywhere and continue receiving or making calls without any hindrance. The unprecedented benefits of VoIP based solutions help you experience multi-functional features that support the idea of an omni channel communication platform.
Better Productivity
VoIP based solutions are very likely to increase the overall productivity because if we talk about cloud PBX, it keeps all the employees on the same page and makes the communication easy and fruitful. If a service-based industry goes for VoIP solutions, then involving experts over the customer-agent communication becomes much easier.
Cloud Technology
VoIP solutions work on cloud technology; that is, it supports innovation and is widespread all across the world.VoIP based solutions easily fit with the contemporary scenario and integrate with other business applications or tools that further multiply the usability and performance.
Why Choose CallCenterHosting?
Easy Installation
CallCenterHosting provides full consultation while installing the solutions and helps in starting the services immediately.
24x7 Support
We also provide pre and post-sale support to make sure your experience with us remains satisfactory and seamless.
Business Oriented
Most of the VoIP solutions are business-oriented in terms of fulfilling the needs to ensure business success.
Secure and Reliable
CallCenterHosting hosts its services on secure data centers that evade every possibility of a security breach.
