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How to Minimize IVR Frustration
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In the recent years, customers have become more aware about their…
How to Drive Customer Loyalty in a Call Center?
Customer loyalty is a parameter that shows, how well the service…
How Mobility Can Improve Customer Service in Call Centers?
John was on his way to the office and he suddenly realized that…
Will Self-Service Eventually Replace the Live Agent?
With the development of technology, self-service has become a…
Facing Call Center Issues? These Technologies Will Help You Out
Call centers form a major part of today’s business structure.…