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How to Reduce Abandoned Calls in Call Centers?
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When a caller hangs up the call before even connecting to the…
How to Increase Inbound Call Center Productivity?
A call center comprises the inbound and outbound activities.…
How to Build Customer Centric Culture at Your Call Center?
Call centers make a platform for meaningful business communications…
10 Small Ways To Improve Customer Service at Your Call Center
The call centers are the common platforms for the customers and…
How Virtual Call Centers Support Faster Customer Service
Virtual call centers have made the contemporary scenario of customer…
IVR Best Practices: 6 Things to Follow
With the passage of time customers have become more aware about…
5 Tips for IVR Customization that Lead to Customer Satisfaction
IVRs (Interactive voice Response) are turning out to be one of…
How a Cloud-Hosted Call Center can Benefit Healthcare Sector
Cloud can not be ignored in present times. Unawareness related…