In the previous blog, we saw the checklist of the 10 most important things to consider before choosing a predictive dialer. It gave you an idea of what all features you need to zero in before making the final decision of buying a predictive dialer.
In this blog, we will discuss why you should choose a predictive dialer from CallCenterHosting.
An Easy to Use Dashboard
The dashboard of our dialer is quite user-friendly, and it doesn’t need any training to make users quite acquainted about its features. We have customized our dialer to make it easier to use, understand and customize. The predictive dialer from CallCenterHosting comes with various options that are simple and straightforward in their usage.
We have designed it in a way as it guides the users itself.
Real-Time Main Report
In the above pic, the portal clearly shows that there are various options given in the real-time main report that depict the agent performance statistics. These options include calls being placed, call ringing, calls waiting for agents, calls in IVR, agents logged in, agents in calls, agents waiting and others.
With all the options and information handy, it gets much easier to do monitoring of ongoing calls.
The dialers from CallCenterHosting gives extensive reports that further help in measuring the overall efficiency of the agents as well the productivity of the calls made.
There are various parameters that help in measuring the agent performance, appropriately. These parameters include agent time detail, agent status detail, and agent performance detail.
In addition to this, the agent performance is also measured with respect to other agents in the team. So, parameters like team performance details, performance comparison report show a clear picture about an agent’s performance in a group. Such relative analysis help in improving the overall potential of the agent force.
Time-Based Dialing Options
The predictive dialer comes with time-based dialing options. So, you just need to tell the dialer about the respective time zones for the compartmentalized leads and it chooses the right time itself to make the outbound calls.
The precision of timing to make the outbound calls helps in achieving more number of call connections and further higher possibility towards fruitful business communication between customers and agents.
The predictive dialer displays a window that shows a script. This script helps the agents while doing customer interactions and gives a more professional approach to the interactions. The script can be customized as per the need and individual agents can be assigned different scripts according to their expertise.
Scripted responses help the agents in providing the customers with the most appropriate solution without any delay.
The manager can listen in on the conversations between agent and customers anytime. Such monitoring gives the managers many valuable points for bringing in some meaningful changes to the ongoing ways of customer interaction. This feature also helps in grooming the agents with better communication skills.
Inbound Call Reports
The dialer from CallCenterHosting comes with an inbound report as well that clearly shows the overall performance of the ongoing inbound calls. The statistics can be seen in the form of a pie chart or a bar graph.
So, in a predictive dialer, the agents can easily blend the inbound and outbound calls and can give the best output without any hassle.
CallCenterHosting provides its customers 24×7 robust support and ensures its customers about a problem free service. We have a team of experts that deal with every query with equal attention. Once we set up the dialer in your system, it becomes our responsibility to provide our customers a wholesome and seamless experience.
Business Application Integration
The predictive dialer easily integrates some of the most used business application. To name a few, for CRM, CallCenterHosting supports Salesforce, Zoho CRM, Microsoft Dynamics, SAP.
For marketing activities, Hubspot, MailChimp and Social media platforms like Twitter, Facebook are compatible.
Quickbooks, Sage, and PayPal are easily integrated for the accounting purposes. In addition to this, some customer service platforms such as Zendesk, Kayako and Desk.com are perfectly compatible. Other apps that work well with the software are Google apps, MSOffice, DocuSign, Slack etc.
Such integration capability improves the efficiency of the predictive dialer.
30 Days Free Trial
You can also use the predictive dialer for 30 days without any charge. We are providing this offer so that you can see yourself how our predictive dialer stands out among others. In these 30 days, you get free access to the dialer portal, and you just need to pay for the calling minutes you use.
One Stop Solution
CallCenterHosting is a one-stop solution for all the requirements related to the predictive dialer, and it assures its customers of the glitch-free long-lasting service.
There are other features as well that come with the predictive dialer from the CallCenterHosting. These features include DNC activation, multiple lead list, music on hold, log in from anywhere, agent status bar, customizable customer information.
All in all, CallCenterHosting is providing predictive dialers well equipped with features. Moreover, the biggest reason that makes CallCenterHosting ahead in the market is the expertise and experience of many years with a broad customer base.