Picture the year 2021. Lives are back to normal. People are no longer limited to virtual meetings. Shopping malls and theaters are open, and traveling is on everyone’s mind. However, despite a return to ‘normalcy’, the post-COVID-19 era will still be a transformed space. We’ve been forced to rethink the concept of customer service over […]
The global outbreak of COVID-19 has stalled business operations all over the world, making it a challenge to maintain continuity. However, remote working has come to the rescue, causing a rapid increase in operations in all business domains. Contact centers are a prime functional unit for businesses since they carry out real-time interactions with the […]
What do the customers want? This question has been asked more than ever. It’s 2020 already, and the demand for exceptional customer service is high. Now it’s time for the companies to gear up their customer support department and get ready to go beyond their means to serve the customers. While it’s imperative for the […]
Cloud communication refers to the multiple ways of communication, including voice, email, chat, and video hosted on the cloud. It is essentially an internet-based communication system where a third party handles storage and applications and switches through the cloud. Cloud communication evolved from data, which then moved to voice, with the introduction of Voice Over […]
Update: This article was recently updated to reflect the accuracy and up-to-date information on the page. Effective communication is the key to every business’s success. To make it more efficient and accessible, various types of contact numbers are used by the companies. Some of the business phone numbers that are deployed for carrying out effective customer-communication […]
Update: This article was recently updated to reflect the accuracy and up-to-date information on the page. Customers call a business’s contact center service when they are stuck with a problem or have complaints regarding a product or service. In such situations, customers expect reps to solve their queries as fast as possible. Although, the customers hate […]
Update: This article was recently updated to reflect the accuracy and up-to-date information on the page. “If your customer base is predictable, then it is also manageable.” This statement signifies that your customers have a specific orientation and behavioral patterns. If you can tap into the very essential nature of your customer in this regard, […]
The outbreak of coronavirus pandemic has impacted all industries and enterprises across the globe. With a global shutdown of operations and services, businesses are dealing with the challenge of maintaining business continuity. However, advances in technology have made it considerably easier for businesses to migrate to the cloud and work remotely. No commute time, No […]
Meet Lior Arussy, Considered as one of the world’s leading influencers on Customer Experience and Strategy Execution. Lior Arussy is an author, visionary, consultant, and creative change agent. What sets him apart is that he not only talks about the change but also makes it happen. His customer strategy methodologies have been successfully put into […]
