According to the HubSpot research, closing deals is the top priority of 75% of businesses. And second, topmost priority is improving sales funnel efficiency for better work. The priorities go on with other investment and training. And to maintain all these priorities, it is essential to provide the best of a tool kit to agents while dealing with their customers.
For any business, once the outbound campaign is configured, it is necessary to choose the dialing mode that will be the best suitable for a customer outreach program. Though there are several dialers in the market, you have to choose business dialer smartly from all the other dialers that are suitable for your business.
Here is a short video listing the different dialing modes of outbound dialers and describing their functionality.
Still, have a doubt. Here is a complete description of all the dialers mentioned in the above video.
1. Preview Dialer
These are the outbound dialer that can make agents aware of the contact information just before dialing the number. So, this helps the agent to check information about the customer before the dialer place the call.
Preview dialer is suitable for businesses that deal with complex sales as it provides time to an agent to research the contact, understand the calling history, and then call the contact. It maximizes the chance of positive business outcomes.
2. Progressive Dialer
Since most sales transactions are done over the phone, agents must take the best use of their time and reduces the downtime.
A progressive dialer can help in it. It runs through the calling lists added by the company and waits until the agent is free to take the call. Once the call is finished, it progresses to dials the next number on behalf of the agent. It maintains the steady flow of calls and reduces wait time.
3. Predictive Dialer
Predictive dialer is an automated dialing system that helps call center agents to increase live call connections. It predicts the agents time and availability and set the dialing ratio accordingly. Also, with the help of automatic call distribution, it distributes the calls to the agents one after the other. It connects agents only to the calls that are answered by agents and filters the unwanted calls, busy signals, disconnected lines, or fax lines.
It also analyses the unsuccessful calls and determines if the number needs to be called back later or not.
4. Power Dialer
This outbound dialer quickly gathers the list of numbers and call through them all at once with just one click. It dials the number on behalf of agents while letting them focus on the live call. Power dialer is beneficial for a sales team, political groups, and advocacy that requires fundraising and campaigns.
While planning for an automatic dialer in your call center, firstly understand all your business requirements. Preview dialer is suitable for a smaller team with a more consultative approach. And, if you are having a larger team and need high call volume, then the other three dialers are probably the best solution.
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