Steadily, the cloud has taken over all the operations that take place at a call center. The call center industry has made it to the next level by the use of the latest and advanced technologies. As we know, modern problems require a modern solution; that’s when the cloud plays its role.
While searching for the best remote working solutions for the agents, this is where CallCenterHosting’s feature-rich services can be the best choice.
Agents and managers working off-premise always require a continuous medium for communication within or outside the office. Collaboration is the key to successful teamwork and to achieve it; one must make sure the communication channel runs smoothly.
Working seamlessly in close cooperation reduces barriers due to geographical location and difference in time zones. Not only this, working from home can be a great way to allow agents the flexibility of operating from anywhere at any time.
The virtual method of deploying the call center is beneficial for the organizations as well. With low-cost hardware setup and hiring expenses, virtual call centers are a win-win set up for the companies trying to reach out to their audience and making a name for their brand in the market.
Although there is a wide range of virtual call center providers available online, CallCenterHosting’s communication solutions stand out in the race in providing the best solutions to the remote agents and different ways to support them.
How CallCenterHosting Eases the Job for Remote Workers?
Opting for a cloud-based call center has proven to be beneficial as it has various advantages over the traditional on-premise call center. Loaded with rich features, our solutions work in close cooperation with the agents to let them deliver the best experience and generate the maximum number of leads while operating remotely.
The key advantage is the promising nature of cloud call centers to provide the customers with high-quality calling experience and customer support while saving on money. When it comes to the cost-cutting benefits, it should be noted that for an agent working from home, a cloud call center allows added benefits by abolishing the need for overhead hardware setup and its maintenance.
When seen from the organization’s perspective, a lot of investment is saved by deploying the cloud call center as there is no need of hiring additional agents or arranging office infrastructure for them.
Let us discuss how CallCenterHosting acts as a helping hand for remotely working agents.
1. Efficient Cloud-Based Dialer
There is no doubt that the overall success of a call center is determined by the efficiency of its agents to reach out to the maximum number of customers. And for doing so, agents need a dialer that could handle the dialing process by saving the agent’s time, depending on the type of industry and the agent needs.
Each of the dialers we provide comes loaded with features that easily and quickly scale the customer outreach even when the agent is operating while lounging at his/her home. Whatever be the place, time, or nature of the call, these dialers cater to all needs of an agent. For different needs of the call center, we provide the following types of dialers:
- Auto dialer
- Predictive dialer
- VICIdial Hosting
- GOautodial Hosting
- Power Dialer
- Preview Dialer
- Robo Dialer
2. Faster Voice Broadcasting
Reaching out to each customer becomes exhaustive at times, and there comes the need for a system that conveys the message to maximum people for the efficient promotion of the services.
Grabbing customer attention while working remotely might sound complicated, but is possible through the innovative medium of voice broadcasting.
Our Call Broadcasting solution ensures business communication with the least hassle and time involved. Even if the call center is being operated remotely, the voice broadcasting method of business communication provides seamless customer attraction. Not only this, but Voice broadcasting is also quite cost-effective for organizations, especially for those with a lesser amount of resources.
3. International Toll Free Number
While managing a call center virtually, every manager worries about the limitations that could act as a barrier while reaching out to entities located overseas. These limitations range from calling cost to geographical obstacles to diversity in the time zone.
We understand the need and value your efficiency. So to ensure an international level of business communication, with an international toll free number your agents can make international calls and help your business grow across the globe.
4. 24×7 Support
Although the agents have to face a lot of limitations while working remotely, a call center must provide its customers with round the clock solutions. Reaching out to the maximum number of customers requires the availability of the agent during all times of the day.
Virtual call center solutions ease customer handling for any time of the day and handle calls for a customer located anywhere in the world.
Being available for the customers all around the year helps in gaining reliability for the organization. Also, providing answers efficiently to the customers impresses them and improves the brand image.
5. Data Security
While working remotely, agents and managers might get insecure about their data confidentiality and if their data is secure from getting lost or attacked by a third party. We ensure our solutions are protected by a robust data infrastructure to ease you with reliable and seamless user experience.
With a growing number of customers comes the responsibility to handle their demands of immediate resolutions. To deliver quick responses, it is needed that the customer’s entire data is present at hand with the agent. This requires data maintenance so that the agent is aware of the customer’s records.
CallCenterHosting’s host services ensure robust security and secure data transfers with ASA firewall and Anti-DDos protection. With such reliable data solutions, you can easily collaborate with your remote teams leading to seamless connectivity. Also, such secure systems protect data access, ensure data integrity, data security, and manage identities.
Why Opt for CallCenterHosting Solutions?
While providing hosted solutions to organizations, all the limitations must be eliminated, and call handling should be made easy. Every organization planning on remote working must operate via the cloud as it not only saves expenses and is beneficial for building a positive brand image.
For remote agents trying to handle customers, they must be available round the clock with the best resolutions in the least time. And our feature-rich communication solutions ease this job for all the businesses.
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