Wikipedia describes a toll free telephone number as “a telephone number that is billed for all arriving calls instead of incurring charges to the originating telephone subscriber. For the calling party, a call to a toll free number from a landline is free of charge.”
Unlike conventional business telephone numbers, Australia toll free numbers enable customers to communicate with a business at zero cost.
In Australia, enterprises from various industries leverage toll free numbers as a powerful marketing tool to improve customer service experience, brand recognition, and business credibility.
A business has the option to manage incoming calls efficiently by using 1800 numbers as a robust alternative to 1300 numbers.
What Makes 1800 Phone Number Different from 1300 Australia Phone Number?
The 1300 Australia phone number requires customers to call a business from any landline in the country at local call rates. Hence, the 1300 numbers are popularly regarded as the local rate numbers.
Many businesses use 1300 phone numbers to save money by sharing telecommunication costs with customers. But no business can increase the number of incoming calls and improve customer service experience without enabling customers to call at zero cost.
Unlike the 1300 number, the 1800 Australia phone number enables customers to call a business from any landline or mobile phone in the country without incurring any call charges.
The 1800 numbers are popularly regarded as toll free numbers or free call numbers. The free call numbers do not allow businesses to share telecommunication costs with customers. But these 1800 numbers receive 30% more incoming calls than conventional business numbers.
The increase in incoming call volume makes it easier for businesses to increase Return On Investment (ROI) by running inbound marketing campaigns and improving the customer service experience.
Also, the toll free numbers help businesses to boost customer communication by transferring incoming calls to a variety of devices – landline phones, mobile phones, and laptops.
Many businesses in Australia use free call numbers as a robust marketing tool across multiple advertisement channels to get more sales leads and inquiries.
How to Get an 1800 Number Australia?
The Australian Communications and Media Authority (ACMA) oversees and regulates the use of 1800 numbers across the country.
ACMA allows a business to secure and retain the right to use a specific toll free number after purchasing it. But the business cannot retain the 1800 number if it is not activated within 3 years from the date of purchase.
Hence, each business must activate the Australia toll free number through a telecommunication company dealing in inbound numbers.
The leading telecommunication company helps businesses to get and manage Australia toll free numbers without putting extra time and effort. They allow business owners to choose from a large pool of 1800 numbers.
Hence, the business owner can easily increase brand recognition by selecting a toll free number which is easier to remember and recall.
The providers help businesses to start delivering customer service and run marketing campaigns by activating the 1800 number in 24 hours. They further make it easier for businesses to handle incoming calls efficiently by providing a slew of features.
But the subscribers must remember that call rate per minute differs according to the device used for answering the inbound calls. They can easily curtail overall telecommunication costs by managing inbound calls using cloud telephony solutions and leveraging Voice over Internet Protocol (VoIP).
Also, the features attached to the Australia toll free numbers vary across service providers. The businesses can manage inbound calls and run inbound campaigns more efficiently by opting for cloud telephony service providers.
What Features Do Australia Toll-free Numbers Come With?
Many businesses in Australia manage incoming calls and handle the surge in incoming call volume using virtual phone numbers as toll free numbers.
The cloud-based toll free number services, unlike conventional toll free number solutions, make it easier for businesses to manage incoming calls and run inbound call campaigns by providing a slew of sophisticated features.
1. Vanity Numbers
The cloud telephony service providers in Australia allow businesses to choose from a wide range of toll free numbers. Hence, it becomes easier for businesses to choose toll free numbers that are easy to remember and recall.
The easy to remember and recall the nature of vanity toll free numbers make it easier for customers to call a business directly and immediately. The businesses even have the option to customize the vanity toll free numbers by embedding relevant phone words like pizza, fresh flower, and new car.
2. Call Routing Options
As noted earlier, the Australia toll free numbers allow businesses to forward incoming calls to a variety of devices including landline, mobile, and softphones.
The businesses can further manage incoming calls more efficiently and resolve customer service issues proactively by creating custom ring groups. The ring groups make an employee or agent handle incoming calls quickly by ringing multiple numbers in the group simultaneously.
3. Call Monitoring
The cloud-based 1800 Australia phone number enables managers or supervisors to monitor the ongoing conversation between customers and agents using a dashboard.
The dashboard helps managers to monitor active, disconnected, and on-hold calls at any point in time. The managers can further boost the performance of inbound marketing campaigns by analyzing extensive reports generated based on real-time information.
4. Call Recording
In addition to facilitating call monitoring, the cloud-based Australia toll free numbers record every incoming call and store the recorded agent-customer conversation as digital audio files.
The managers can assess the recorded conversations in the future to measure agent performance, customer service quality, and plan agent training programs.
Also, the call recording feature helps businesses to resolve customer disputes, comply with regulatory guidelines, and improve data security.
5. IVR Implementation
The cloud-based toll free solutions help businesses to automate customer service delivery by providing customers with self-service options. The self-service options allow customers to collect information, resolve simple issues, and accomplish routine tasks on their own without talking to live agents.
The IVR systems help businesses to deliver automated customer service 24 hours a day without deploying extra live agents. They further increase first call resolution by forwarding the incoming call to the right agent, department, or extension based on user input.
6. CRM Integration
In addition to implementing an IVR system, a business in Australia can integrate the cloud-based 1800 number solution with its existing customer relationship management (CRM) systems.
The CRM systems help businesses to manage customer data collected from diverse sources more efficiently. The business can leverage the CRM integration feature to keep the customer-related information up-to-date.
The integration makes it easier for agents to personalize customer conversation by accessing relevant and updated information.
7. Inbound Campaign Management
Along with simplifying incoming call management, the Australia toll free numbers help businesses to run multiple inbound campaigns at a time.
They help businesses to receive more inquiries and orders by increasing the number of incoming calls. Also, the businesses can use toll free numbers as a powerful marketing tool to drive sales conversion rate by providing required information to customers when they are ready to make a purchase or transaction.
The managers can further monitor and evaluate the performance of individual marketing campaigns by generating tracking reports based on real-time data.
However, the features attached to the Australian toll free numbers vary across service providers. It is always important for decision-makers to compare the 1800 numbers based on a slew of parameters, including features.
The right 1800 Australia phone number will help businesses to get a higher Return On Investment (ROI) by increasing sales conversion rates and boosting customer service experience.
Why Australian Businesses from Various Industries Need 1800 Phone Number?
1. Boost Customer Service Experience
A number of market research studies suggest that 67% of customers stop doing business with a company and abandon a brand due to poor customer service experience. Businesses further lose $75 billion in revenue due to poor customer service.
The 1800 numbers help businesses from various industries to improve customer satisfaction and prevent customer abandonment by resolving customer service issues quickly and proactively.
The sophisticated toll free number solutions even help businesses to automate and expedite customer service delivery by implementing interactive voice response (IVR) solutions.
2. Customers Prefer Talking to Live Agents
According to SmartCustomerService.com, “88% of people prefer speaking to live customer service agents instead of navigating phone menus.”
Unlike conventional business phone numbers, 1800 numbers transfer incoming calls to a variety of telecommunication devices.
Hence, it becomes easier for businesses to connect customers with live customer service agents by creating custom ring strategies.
3. Get More Inquiries and Orders
An independent market research study conducted by Ipsos and commissioned by Google suggests that 31% of customers call a business more frequently when they are ready to make a purchase or transaction.
But each customer wants to call a business directly without incurring any cost. The businesses use toll free numbers as a powerful tool to get more inquiries and orders by enabling customers to call free of cost.
4. Implement Customer Self-Service
The market research study conducted by Ipsos suggests that customers call a business regularly to accomplish a variety of routine tasks – check product availability, compare product pricing, inquire about offers/deals, collect additional information, schedule appointments and make reservations.
But a large percentage of customers want to perform routine tasks without interacting with live agents. The cloud-based Australia toll free numbers help businesses to enable customers to accomplish routine tasks on their own by implementing IVR systems.
5. Enhance Brand Recognition and Recall
The 1800 numbers enable customers to connect and communicate with a business without incurring any call charges. Hence, these free call numbers make businesses both accessible and answerable.
The enhanced accessibility helps businesses to increase brand recognition and recall by connecting with more customers and leads.
A business can further make it easier for customers to recall and remember the number by opting for a vanity toll free number. Many businesses share the toll free number with customers and lead by using it across advertisement campaigns.
6. Manage Inbound Marketing Campaigns Efficiently
In addition to an increasing number of customer connections, the Australia toll free number., helps businesses to run and monitor multiple marketing campaigns efficiently.
Many businesses in Australia these days leverage cloud-based toll free numbers to boost customer service experience without increasing infrastructural overheads.
The cloud-based 1800 number services further help businesses to manage marketing campaigns efficiently by providing useful features like call routing options, call recording, customer relationship management (CRM) system integration, and call analytics reports.
7. Relocate and Move the Business Seamlessly
According to Wikipedia.org, “1800 numbers are relocatable across Australia, and can be transferred between different telecommunications suppliers.”
Unlike conventional business numbers, Australia toll free numbers allow businesses to relocate or move their operations without informing customers.
The business can stay connected with the customer using the same 1800 number across Australia. The toll free numbers further help businesses to operate in a distributed or virtual environment by forwarding incoming calls to both landline and mobile phones.
On the whole, Australia toll free numbers help businesses to boost customer service experience, inbound marketing campaign performance, and brand recognition.
A business also has the option to use 1800 Australia phone numbers across various marketing and advertising campaigns.
But it is always important for a business to select a free call number that customers can remember and recall easily. Also, the business must choose a provider that simplifies incoming call management by providing a slew of sophisticated features.