Customer’s Perspective has Changed Over the Past Few Years, from Offline to Cloud Services. Here’s What’s Next.
Not too long ago, maybe about 20 years, telephone and physical mails via the post were the primary means of communication. This was how people communicated with one another and consumers with businesses. Businesses, too, catered to this and had systems in place to serve. Then email happened, and consumer preference changed to it. Businesses […]