The cloud-hosted private branch exchange (PBX) will help your business to carry out internal and external communication in a flexible and efficient way. The PBX phone system will simplify corporate communication across commonly used communication channels like analog telephone systems, Voice over Internet Protocol (VoIP) and Integrated Services Digital Network (ISDN).
You can further reduce operational cost by availing the sophisticated features provided by the PBX phone system like automated greeting, voicemail, conference calling, call routing, conference calling and touch tone menus.
The on-premise PBX phone system will require you incur both upfront and recurring infrastructure cost. You have to set up a robust onsite IT infrastructure to run the on-premise PBX phone system. Also, you need to maintain, scale, and upgrade the onsite IT infrastructure regularly to run the PBX phone system optimally.
That is why; you, like other smart entrepreneurs, must consider setting up a hosted PBX phone system. The hosted PBX phone system will run on an offsite data center provided and maintained by the cloud service provider.
Hence, your business can access and avail the PBX phone system as a hosted service. The cloud-based PBX comes with features to facilitate seamless communications between the employees and customers. Your employees can access the hosted PBX or virtual PBX from anywhere over the internet.
Also, they can communicate with customers using a myriad of protocols. You even have the option to customize, extend, and scale the hosted PBX on demand. There are also a number of reasons why you must consider setting up a hosted PBX.
1. Set up the PBX Quickly
The onsite PBX phone systems require businesses to invest in hardware, software, servers, and systems. The businesses also need to deploy IT professionals to set up and customize the PBX according to their precise corporate communication needs.
But your business can start using a hosted PBX phone system without investing extra time and resources. Your business can start using the hosted PBX solution without building a customized IT infrastructure.
The providers further make it easier for you to configure, customize, and extend the cloud PBX system by providing a user-friendly dashboard. You can use the dashboard to monitor both incoming and outgoing calls.
2. Facilitate Omnichannel Communication
The businesses these days interact with a business through multiple communication channels. Likewise, employees communicate and collaborate in a distributed environment using a variety of communication tools. Your business must facilitate omni-channel communication to improve customer experience and employee efficiency.
The on-premise PBX phone systems do come with built-in features to facilitate omnichannel corporate communication. But the cloud hosted PBX systems support multiple mediums of communication – text, voice, and video. They further execute outbound and inbound calls using widely used communication protocols like TCP/IP, VoIP, RTP, and RTSP.
3. Scale the PBX System on Demand
You cannot scale up or scale down an on-premise PBX phone system without investing additional tie and resources. The hosted PBX solutions are much more scalable than on-premise PBX phone systems. You can scale up or down the cloud-hosted solutions in a number of ways – creating additional user accounts and adding new extensions.
The leading cloud communication service providers allow you to add new users and extensions without any restriction. You can further avail additional computing resources to handle more calls based on a pay-as-you-use pricing model.
You even have the option to streamline corporate communication by monitoring and improving the call related activities based on the statistical reports provided by the portal.
4. Maintain Phone System Reliability and Security
The hosted PBX phone systems run on offsite data centers managed by the cloud communication service providers. The providers maintain and upgrade data centers regularly to reduce downtime. Many providers secure corporate communication by hosting the PBX phone system on private cloud servers.
They even take the measures required to prevent security breaches and targeted security attacks. Many businesses switch from on-premise PBX phone systems to hosted PBX solutions to avail a higher level of reliability and redundancy without investing additional resources.
5. Accelerate Disaster Recovery
Many businesses these days switch from on-premise environment to a cloud-based environment to facilitate and accelerate disaster recovery. The cloud-hosted PBX solutions will help you to continue corporate communication in the event of both natural and man-made disasters.
As your employees can access the hosted PBX service over the internet, they can communicate with customers from offsite locations. The hosted PBX phone systems make it easier for you to shift or relocate your business without interrupting corporate communication.
They even help you to normalize business operations and prevent revenue loss without incurring additional expenses.
6. Operate in Distributed Environments
You cannot facilitate seamless and uninterrupted communication between employees and customers without creating a distributed work environment. The on-premise PBX phone systems do help your business to operate in distributed environments and work with offsite employees.
But your employees can access the cloud hosted PBX solution from anywhere over the internet. Some companies also leverage cloud-based technologies to boost corporate communication by implementing a bring-your-own-device (BYOD) policy.
7. Shrink IT Budget
The onsite PBX phone systems require you to invest in expensive hardware and compatible software. You also need to deploy dedicated IT professionals and additional resources to maintain, scale, and upgrade the PBX phone system.
Your business can access the hosted PBX phone system over the internet without building and managing on-premise IT infrastructure. The cloud communication service providers even allow you to avail the virtual PBX solutions based on pay-as-you-use pricing model. You can further save resources by scaling the hosted PBX according to your precise corporate communication needs.
The hosted PBX solutions are more flexible, scalable, extensible, and cost-efficient than on-premise PBX phone systems. But it is also important for your business to choose the right hosted PBX service. You need to evaluate the quality of both hosted PBX solutions and cloud-hosted communication services.
Also, you need to opt for a service provider who offers round the clock technical support and assistance. The right cloud hosted PBX solution will help you to optimize corporate communication as well as consolidate the internal communication in the long run.